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TERMS OF OUR FREE DELIVERY OFFER
 

We ship freight free to addresses in NZ, Australia and USA. 

This is a genuine free offer and covers most of the products we sell. For example all our magnifying mirrors, accessories, hotel fittings and tapware are shipped by courier free of charge.

NOTE THAT FRAGILE ARTICLES SUCH AS CERAMIC BASINS, TOILETS, LARGE CABINETS AND ALL PURCHASES FROM THE LAUFEN CLEARANCE STORE CAN ONLY BE SHIPPED TO NZ ADDRESSES AND WILL INCUR A FREIGHT CHARGE OF $150 PER SHIPMENT

NB: We reserve the right not to offer delivery to areas where our forwarders do not offer a regular delivery service or where delivery is impractical.



NZ CUSTOMERS: 

Generally we use Fastway Couriers within NZ. You should allow 2 to 5 working days using this service.

Delivery has to be to a physical address, not to a PO Box. 

We will put special delivery instructions on the shipment if you request.

Please provide a delivery address that is secure.

If possible also provide a telephone number with your order.

 
AUSTRALIAN CUSTOMERS:

We use a NZ Post Courier service to Australian destinations. You should allow 3-6 days for delivery.

Delivery can be a physical address or a PO Box in main centres.

If possible please provide a telephone number with your order.

Under the current rules, Import consignments valued at less than AUD$1,000 can be imported into Australia free of customs duty and import GST.

If your order is over AUD$1000 then you may be contacted by Australian Customs to pay import duties.

Clients may prefer to split larger orders into several smaller ones valued under AUD$1,000

In all cases customs clearance fees, import duties and taxes will be the clients responsibility. 


USA CUSTOMERS:

We use a NZ Post Courier service to USA destinations. You should allow 3-8 days for delivery.

Delivery can be a physical address or a PO Box.

Please provide a telephone number with your order.

We include free courier delivery however if applicable US customs clearance fees, import duties and taxes will be the clients responsibility.